
FAQ
A little guidance for your colour routine.
Nail Pen
Application
How do I use my Nail Pen?
Start with clean, dry nails. Shake the pen, remove the cap and draw the colour onto each nail with light, even strokes. Follow the application instructions supplied with your pen.
Should I apply one coat or two?
Begin with a thin layer. Add another thin layer if you want more coverage, allowing the first to dry before applying the next. Avoid a single thick coat.
How long should I leave the colour to dry?
Allow the colour to air-dry fully between layers and before applying a top coat. Drying time depends on the thickness of the coat and your surroundings; check the instructions supplied with your pen.
Do I need a base coat?
A base coat is not required for the Llovable Nail Pen. Apply the colour directly to a clean, dry nail, following the supplied instructions.
Wear & finishing
Can I use the Nail Pen without a lamp?
Yes. The nail colour air-dries and can be worn on its own. A lamp is needed when you use the UV Top Coat in the Finish and Cure Kit.
How can I make my manicure last longer?
For longer wear, pair your nail colour with the Llovable Finish and Cure Kit. Apply the UV Top Coat and cure it under the lamp as directed. Preparation, application and everyday activity affect wear.
How long do I cure the UV Top Coat?
Use the curing time specified in the instructions supplied with your Llovable top coat and lamp. Let the nail colour dry before applying the top coat.
How do I get a glossy finish?
Finish your nail colour with the Llovable Finishing Top Coat. If you are using the UV Top Coat, cure it with a compatible lamp according to the supplied instructions.
Care & ingredients
How do I remove my nail colour?
Use a remover suitable for the coating you have applied. Removal instructions can differ when a UV Top Coat is used, so follow the directions supplied with both your colour and top coat.
What ingredients are in the Nail Pen?
The Llovable nail-colour formula is HEMA and TPO free. The listed ingredients are Aqua (Water), Acrylates/Dimethylaminoethyl Methacrylate Copolymer, Propylene Glycol, Dimethicone, Phenoxyethanol and Ethylhexylglycerin.
Check your product packaging for the ingredient information supplied with your shade.
Why does my colour look uneven or bubbly?
Check that your nails are clean and dry, then apply lighter, thinner layers. Let each layer dry before adding more colour. If needed, remove the uneven layer and start again.
How should I store my Nail Pen?
Replace the cap firmly after use and follow the storage instructions on the packaging. Keep the tip clean and avoid leaving the pen uncapped.
Lip Pen
Application
How do I apply the Lip Pen?
Apply to clean, dry lips. Use the tip to trace your natural lip shape, then fill in with colour. Allow the colour to settle before adding gloss.
Can the same pen outline and fill my lips?
Yes. Use the tip for the outline and broader strokes to fill in. You can define the shape and add colour with the same pen.
How do I create a softer or bolder look?
Apply a light layer for a softer result. Build with another layer for more intensity. Your natural lip colour will influence how the shade looks on you.
How do I choose a shade?
Explore the swatches and lip images on each product page. Choose a colour close to your natural lips for a subtle look, or a deeper or brighter shade for more definition.
Finish & wear
Can I wear gloss over my Lip Pen?
Yes. Let the colour settle, then add Llovable Clear Shine Gloss or your preferred lip gloss for a shinier finish. Gloss is sold separately.
How long does the lip colour wear?
The Lip Pen is designed for lasting colour. Wear varies with application, eating, drinking and the products you layer over it. Touch up whenever you want to refresh the look.
How can I help the colour set before eating or drinking?
Apply a light, even layer and let it dry before contact with cups or food. If you add gloss, allow the pen colour to settle first.
Care & ingredients
How do I remove the lip colour?
Use a suitable lip makeup remover and a soft cotton pad. Follow the remover directions and gently lift away the colour without scrubbing.
What ingredients are in the Lip Pen?
The ingredient list currently supplied for the Llovable Lip Pen is Aqua (Water), Acrylates Copolymer, Butylene Glycol, Sorbitol, Glycerin, Polysorbate 20, Styrene/Acrylates Copolymer, Phenoxyethanol, Caprylyl Glycol, 1,2-Hexanediol, Trideceth-6 Phosphate, CI 17200 (Red 33), Xanthan Gum, Dipropylene Glycol, Glyceryl Caprylate, CI 19140 (Yellow 5) and Sodium Hyaluronate.
Refer to your product packaging for the ingredient information supplied with your shade.
How do I keep the tip in good condition?
Close the cap firmly after each use and keep the tip clean. Follow the storage directions supplied with your pen and avoid leaving it uncapped.
Gloss
Application & finish
How do I apply Clear Shine Gloss?
Sweep a light layer onto your lips. Add more where you want extra shine, following the directions supplied with your gloss.
Can I use the gloss on its own?
Yes. Wear Clear Shine Gloss alone for a clear, shiny finish, or layer it over your lip colour.
When should I apply gloss over my Lip Pen?
Apply your Lip Pen first and let the colour settle. Then sweep the gloss over the top as the finishing step.
When should I reapply my gloss?
Refresh the gloss whenever the shine fades or after eating and drinking. The amount of time between touch-ups depends on how you wear it.
Care & ingredients
Where can I find the gloss ingredient list?
Check the ingredient list on your Clear Shine Gloss packaging. If you need details before ordering, contact us and we can help with the product information.
How should I care for the gloss applicator?
Keep the applicator clean and close the gloss firmly after use. Follow the storage directions on the packaging.
Orders & a little more help
Orders & delivery
When will my order arrive?
Delivery options and estimated times for your destination will be confirmed at checkout. If you need help with an existing order, contact us with your order number.
How much does delivery cost?
Available delivery methods and charges will be confirmed at checkout. For help before ordering, contact us.
How can I check a delayed delivery?
Use the tracking link in your dispatch email, if one has been issued. If the delivery estimate has passed or you need help, contact us with your order number.
Returns & support
How do I request a return or refund?
Contact us before sending an item back. Include your order number, the item and the reason for your request. Eligibility depends on the item, its condition and your applicable rights. Approved refunds are returned to the original payment method.
How can I contact Llovable?
Visit our Contact page. For an order question, include your order number and a short description so we can help you more easily.
